Item: ShareFile
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

ShareFile was used for encrypted file sharing between clients. One of the biggest concerns in our industry was sending information that contains PII through email. ShareFile offered a way to both sends files through an encrypted portal as well as sending emails through the same portal. ShareFile was implemented throughout our organization as the go-to product for these situations.

Pros and Cons

Ease of Use. Outlook plugin integrates effectively.
File retention policy (automatic deletion, archiving).

Users grow quickly (each client gets a separate account). Automated pruning would be nice.
I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.

Return on Investment

ShareFile increase the ability of users to quickly send and receive sensitive documents.
ShareFile briefly increased the efficiency of our help desk tickets during the first year of deployment.
ShareFile was used as our required method for sensitive documents. This offered a solution to business concerns over sensitive information in plaintext.

Support Rating

Citrix was generally responsive and helpful in solving technical issues. Like any cloud based SaaS product there is a danger that it may go down. This was a rare occurrence over my three years of using the product. The more common issue we encountered was clients forgetting their login which was easily managed through a forgot password functionality.

Key Insights

Do you think ShareFile delivers good value for the price?

Yes

Are you happy with ShareFile's feature set?

Yes

Did ShareFile live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ShareFile go as expected?

Yes

Would you buy ShareFile again?

Yes

Other Software Used

Canvas, Microsoft Teams, Slack, BlueJeans, Zoom, Atlassian Confluence, Jira Software

Likelihood to Recommend

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.

ShareFile Rocks!

Overall Satisfaction with Citrix ShareFile