Overall Satisfaction with Claritysoft
Without divulging too much info, Claritysoft is being used to manage contract portfolios across an entire organization. It aids in portfolio management, financials, reporting, and offers various aspects of flexibility for security roles. It has enhanced collaboration efforts over our previous tool (OPPM).
- Ease of Use - Claritysoft offers a very organic and intuitive design for customers to easily navigate and use.
- Developer Standpoint - Standing up the application and importing data was straightforward and did not take long to configure security, permissions and roles.
- Out Of The Box (OOTB) - Claritysoft out of the box offered many built-in tools utilized for our environment, however, manipulating and customizing was not over the top difficult, once we established a baseline.
- This may be an unfair "con", however the application is quite costly. With that said, it is worth it!
- This may be a "con" because of our environment, however the email functionality is a bit limited when it comes to multiple items.
- Customized reports are a bit messy to build, BUT the options for customization has answered all requests by our client.
- Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
- The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
- Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
In terms of portfolio management, Claritysoft has been hands down a better overall product. Most importantly, it has been the most customer friendly application. The tool was selected, not by me, however many other competitors were evaluated. The aspects needed most by our client, were achieved best by the offerings of Clarity, many out of the box, but anything not inherent, we have had not problems configuring and implementing.