Overall Satisfaction with ClearCare
We use ClearCare across the entire organization. It manages our employee info, schedules, client info, care plans, and allows us to communicate with our care team members quickly and easily. It allows us to maintain a database of business partners and keep records of all activities associated with marketing.
- Billing - provides detailed invoices for clients, exports into QuickBooks, and processes automatic payment
- Scheduling - aids in matching care team members to clients based on skill & need. Alerts on overtime and monitors authorization for those clients who receive care services through a third party such as Veterans Aid & Attendance or Area Agency on Aging which provides a limited number of hours.
- Care Planning - assessment information is entered for each client and appropriate tasks are assigned to the daily care plan.
- Tablet & Smartphone access is cumbersome and some functions simply don't work. In a 24/7 environment, we frequently have to access ClearCare after hours and on weekends when it's not convenient or even possible to get to a desktop.
- Multiple access - with the nomadic nature of the Care Team Member workforce, they go where the hours are. Their email may only be used in one ClearCare account, so if they change jobs and both current & previous employers utilize ClearCare, the new employer cannot use the Care Team Member's email address for communication. Same goes with Client email addresses, although this is a much less frequent concern as Clients rarely change providers (I have only experienced this twice where it was an issue).
- Potentially saving a office FTE, valued around $40k
Unknown
Do you think WellSky Personal Care delivers good value for the price?
Yes
Are you happy with WellSky Personal Care's feature set?
Yes
Did WellSky Personal Care live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of WellSky Personal Care go as expected?
Yes
Would you buy WellSky Personal Care again?
Yes