Overall Satisfaction with ClickUp
ClickUp is the backbone of our remote technology consulting practice. We use it to plan, manage, monitor and report on all external and internal projects - our CU instance currently features around 40 participants with some form of permission, but a wider audience of say 75 who have 'visibility' of the projects they are stakeholders of. We make extensive use of guest licences and permissions management to ensure that external collaborators can see just what they need.
We run all of our projects according to the principles of agile and needed a tool that would flex with us to achieve it, without sacrificing some of the features we needed for anything 'waterfall'.
We vetted multiple options and felt that overall ClickUp gave us the right combination of power and flexibility. We also needed to solve the time tracking issue to measure track and measure external contractors' time logs without needing additional external apps and services. ClickUp's native time tracking works seamlessly between mobile, tablet and desktop.
We run all of our projects according to the principles of agile and needed a tool that would flex with us to achieve it, without sacrificing some of the features we needed for anything 'waterfall'.
We vetted multiple options and felt that overall ClickUp gave us the right combination of power and flexibility. We also needed to solve the time tracking issue to measure track and measure external contractors' time logs without needing additional external apps and services. ClickUp's native time tracking works seamlessly between mobile, tablet and desktop.
- Customisation of statuses, views.
- Flexible, threaded conversations that mean 'tweaks' aren't lost in translation.
- Time tracking.
- Enhance the home view to allow for filtering and customisation via widgets (home view is the magic of a well organised ClickUp instance).
- Speed (although ClickUp 3.0 allegedly will be enhanced 500%).
- iPad (needs more granular interface, it's too simplistic).
- Increased speed of project startups - we have templated folders, lists, statuses, checklists and views. We have gone from 2h manual process to 10m templated SOP.
- Our clients are impressed with how we capture, manage and report on their projects. A well configured tool makes us look 'smarter.'
Threaded and assigned comments stand out as one key feature which demonstrates how ClickUp helps us keep up good momentum across all of our projects and collaborations. We are now confident to say that conversations that are held within a ClickUp environment do not fall through the cracks vs Slack or email threads. We have a higher degree of completion of conversations which means enhanced and faster decisions and overall greater productivity.
I don't go to Google Drive or email very often since ClickUp. It's nice to have a safe home where we know we'll find the thing we need within a context that helps us to know what to do with it next.
- monday.com, Todoist: To-Do List & Task Manager and Trello
ClickUp has given us everything these other apps have offered and then some. Overall we like how it is packaged and continuously updated and enhanced at a good cadence.
Do you think ClickUp delivers good value for the price?
Yes
Are you happy with ClickUp's feature set?
Yes
Did ClickUp live up to sales and marketing promises?
Yes
Did implementation of ClickUp go as expected?
Yes
Would you buy ClickUp again?
Yes
ClickUp Feature Ratings
ClickUp Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes it was - with great reporting throughout.
We reported an issue with time tracking discrepancy. ClickUp investigated it for a long while providing status updates. We felt like we were 'in it with them' as it progressed. We were pleased with a solid outcome which meant it was rectified.