Item: Close CRM
Rating: 10
Author: Jason Janes

Use Cases and Deployment Scope

I am a business consultant and often in the position of recommending CRMs to companies I work with. There are tons of great CRMs in the marketplace but Close is my go-to #1 recommendation for Sales teams. Close is feature-rich with some very advanced features but they are presented in a manner that is simple to use with a great UI/UX.

Pros and Cons

Power dialer.
SMS
Integrations
Video
Reports

Some 3rd party integrations could be eliminated by bringing them into the feature set of Close.

Return on Investment

Increased Sales.
Increased Productivity.
Increased Employee Moral.
Decreased expenses on SAAS.

Alternatives Considered

Salesforce CMS, HubSpot CMS Hub, Pipedrive, Contactually, by Compass and Salesflare

All the same features and more in a much better user experience. Lots of integrations of Salesforce require a dedicated employee just to manage Salesforce and make changes. Close just works out of the box and is easy to change and customize.

Key Insights

Do you think Close CRM delivers good value for the price?

Yes

Are you happy with Close CRM's feature set?

Yes

Did Close CRM live up to sales and marketing promises?

Yes

Did implementation of Close CRM go as expected?

Yes

Would you buy Close CRM again?

Yes

Other Software Used

Google Workspace Essentials, ClickUp, Flywheel, Cloudflare, CloudApp

Usability

It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.

Support Rating

Stellar support, quick response times, support staff clearly understand issues submitted, solve problems, and provide relevant answers.

Likelihood to Recommend

Close is my #1 choice for sales teams, both inbound and outbound. The telephony features in Close are exceptional and they lead the Industry in features and innovation. The power dialer increases productivity by cutting down the manual time of physically dialing calls. All calls and interactions including SMS messages are automatically logged to the client's account within the CRM.

Simply the Best for Inbound/Outbound Sales Teams.

Overall Satisfaction with Close