Item: Cloud Call Center
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Cloud Call Center is used extensively by our support team and it has been a life saver. The tool is very simple at its core and get's the job done flawlessly. It has a very good inbuilt analytics tool that provides a deep dive of every session and the updates, stability/reliability of Cloud call are the best in the segment.

Pros and Cons

Analytics.
Exceptional support team.
Good user access controls.

Cost
Needs more feature updates.
More integration with third party recorders.

Return on Investment

Increased efficiency.
Increased customer satisfaction.
Increased our support teams productivity.
Helps with training.

Key Insights

Do you think Cloud Call Center delivers good value for the price?

Yes

Are you happy with Cloud Call Center's feature set?

Yes

Did Cloud Call Center live up to sales and marketing promises?

Yes

Did implementation of Cloud Call Center go as expected?

Yes

Would you buy Cloud Call Center again?

Yes

Other Software Used

Microsoft Teams, Microsoft Power BI, Tableau CRM

Likelihood to Recommend

Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.

A brilliant enterprise calling solution.

Overall Satisfaction with Cloud Call Center