Item: CloudTalk
Rating: 9
Author: Frederico Rocha

Use Cases and Deployment Scope

We use CloudTalk across the whole business. CloudTalk is our chosen platform to contact and be contacted by all our customers. Since I'm always travelling CloudTalk allows me to be in contact with all our customers from the same phone number.

Pros and Cons

Voice call
Platform Cockpit
Web application for phone calls
Customer support

iOS native application unstable

Return on Investment

Customer engagement
Response time callback
Roaming costs

Alternatives Considered

Aircall and CallHippo

Availability of a Portuguese phone number and voice call quality.

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Likelihood to Recommend

Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.
This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.
Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.

CloudTalk voice calls all over the world are great and with good quality!

Overall Satisfaction with CloudTalk