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CloudTalk: Easy to set up and use.
June 25, 2021

CloudTalk: Easy to set up and use.

Trevor Nicholson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to allow potential clients to contact PlanetWatchers by calling, We are also using the solution for clients' calls both locally and internationally. This avoids hardware requirements that may have been required for individual users. It also makes it easily portable.
  • The setup is particularly straightforward.
  • The introduction set up call is also very thorough if required.
  • The ability to setup local contact numbers good.
  • The integration with HubSpot is okay, but did not seem easy.
  • Very useful and easy to set up, ideal for inbound.
CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple levels of functionality.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

CloutTalk is ideal for multiple callers across multiple geographies. It seems to be able to integrate with multiple platforms and solutions, therefore, is useful for automating the tracking of call metrics within relevant CRM solutions. The recording function is also very useful for the training and improvement of team members.

CloudTalk Feature Ratings

8.0
Agent dashboard
7
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
7
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
9
Multichannel integration
9
CRM software integration
8
8.8
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
9
Quality management
9
Call analytics
8
Historical reporting
9
Live reporting
9
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using CloudTalk

3 - Sales and Marketing
1 - Minimal requirement
  • Useful for inbound calls
  • You get a main number to be able to publish
  • Useful for call other countries
It is working and affordable

Evaluating CloudTalk and Competitors

  • Price
  • Product Features
  • Product Usability
We are a Startup and therefore we need to watch the expenditure, so price is imperative.

CloudTalk Implementation

  • Implemented in-house
Change management was minimal - Minimal required, it was for 3 users
  • Hubspot integration was clunky, but manageable.

CloudTalk Support

I got the help I needed when I needed it.
ProsCons
Good followup
Support cares about my success
None
No, and I did not think we needed it as the solution is straightforward for what we need.

Using CloudTalk

We are relatively simple users and therefore it is very easy for us, and I cannot give a higher score as we have not really tested the limitations.
ProsCons
Easy to use
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Click to call is great
  • Integration with Hubspot
  • Call recording
Yes, but I don't use it