Item: CloudTalk
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any calls as well. The platform provides a lot more information on the users who are calling us and easier to redirect as well.

Pros and Cons

Inbound & Outbound Calls.
Integration with Intercom.
Email updates on missed calls.

If the window of CloudTalk is closed on your desktop, then you are automatically logged out.

Return on Investment

The ability to follow up with specific clients.

Alternatives Considered

CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account.

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Other Software Used

Intercom, Slack, GitHub

Likelihood to Recommend

We made the switch to CloudTalk to try and ease a lot of our admin duties when it came to monitoring inbound and outbound calls. The transition was smooth and it was easy to navigate the application for our team. We receive quite a lot of calls on a daily basis, so being able to see details relating to the caller as well as being able to link their details to Intercom to follow up is extremely useful for us.

Glad we made the switch

Overall Satisfaction with CloudTalk