Easy communication
April 29, 2022

Easy communication

Ayman Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

Within the organisation, we use CloudTalk for essential business calls with clients on various continents. We used to be concerned about rising cellphone bills, but now we can concentrate on what matters most: building solid business relationships. When it comes to the regularity with which I profit from CloudTalk, I'd estimate three to four times each week. Because it has made communication more accessible, I don't hesitate to make an extra call to keep in touch with my international partners.

Pros

  • Each country with its own prefix
  • Easy access to all your calls on log history
  • I can make local contacts easily

Cons

  • Integration with other apps is not easy
  • Need some modification like filter and recording
  • Communication is perfect with easy access
  • One of best softwares for inbound call
  • Call can be recorded and monitored easily
CloudTalk is much more economical, simple to set up, and the trial month was quite helpful in ensuring that it was exactly what we required. Aircall can definitely do a lot more, but I'm not sure what, and I don't think we need it because we're not a large company with various tiers of functionality.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

We utilise it as a softphone solution because we all work remotely from the United Kingdom, the United States, and Israel. This provides us with a phone number that we can use to allow potential clients to call PlanetWatchers. We also use the solution for client calls both locally and internationally. This eliminates any hardware requirements that may have been necessary for specific users. It's also lightweight and portable.

CloudTalk Feature Ratings

7.7
Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
7
Click-to-call (CTC)
9
Warm transfer
9
Interactive voice response
7
REST APIs
8
Call tracking
7
Multichannel integration
7
CRM software integration
7
8.0
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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