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A Great Tool with a Great Future
December 19, 2022

A Great Tool with a Great Future

Martin Kováč | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

I use it for internal communication and joint calls with clients as I focus on marketing research. Connecting with Hubspot allows me to sync data to know when a client is ready to talk. The interviews are easily recorded, and I evaluate them later. It's great that I don't have to search for the data in different tools, but I can get it in a few clicks, which makes marketing research easier.
  • Connection and synchronization of data with existing CRM
  • Great support who can always advise and is available when we need them
  • Independent of the fixed telephone line running on the VoIP protocol
  • I don't know about anything suits me
  • Saves a bunch of time that can be devoted to other things. This has a higher return and makes more sense compared to the competition.
  • Salespeople have all the information they need in the CRM, including research, allowing them to make better decisions, strategies and increase sales.
Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Perfect for when you need to sync data with your existing CRM. Call recordings are easily accessible and can be annotated, which is also reflected in the CRM, where anyone can view this information if needed. This saves a lot of time, especially when playing back recordings and needing to respond at specific times.

CloudTalk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated