Item: CloudTalk
Rating: 10
Author: Matej Kukucka

Use Cases and Deployment Scope

We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.

Pros and Cons

IVR
Call Monitoring
Call Routing
Call Tagging

Mobile Application

Return on Investment

Increased ROI
Increased number of the calls
Decreased time to answer customer inquiries

Alternatives Considered

Aircall, NICE CXone, Genesys Cloud CX, Talkdesk and Five9

Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Likelihood to Recommend

CloudTalk is a solid option for both the inbound and outbound contact centers. For the inbound, it's easy to use IVR, which will route all the calls to the specific departments. On the other hand, thanks to their wide range of supported VoIP providers, it was very easy to set up sales processes that increased the number of calls we could do within a business day.

Perfect Solution for Inbound & Outbound Sales

Overall Satisfaction with CloudTalk