Overall Satisfaction with CloudTalk
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.
- IVR
- Call Monitoring
- Call Routing
- Call Tagging
- Mobile Application
- Increased ROI
- Increased number of the calls
- Decreased time to answer customer inquiries
Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes