Great service provider
November 08, 2019

Great service provider

Craige Hardel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cloudways

Cloudways are being used to host our websites. For business and even personal use. Also, we use it to host and operate our company CRM on one of its applications. Everyone uses it and it's also used as a cloud hosting solution as well. It helps solve the problem of slow websites and crammed server space with little resources.
  • Support: they're on the ball when it comes to that and is responsive and proficient.
  • The security of their applications. They're layered with state of the art protection so it is easy to maintain and manage.
  • Pricing: for what's offered the pricing is quite convenient and affordable.
  • More personal application help.
  • Easier application installation just like WordPress websites.
  • A free tier to try the product/some kind of trial.
  • Better website load times which led the more time on site.
  • A slighter higher hosting bill.
  • Less time on maintenance with the additional technical know-how of their support.
Cloudways support is firstly way quicker and technology-oriented. It's useful when you're really in a jam and urgently need assistance.

Namecheap may offer a cheap package but their hosting lacks performance. Siteground, on the other hand, is a decent solution but isn't as flexible as Cloudways and despite their improved Cpanel, still falls behind.
It's decent. I have seen a bit of disorganization sometimes. Not sure if it's with staff turnover but despite that, it's very good, most of the time.

Their bot helps you find stuff faster everyone seems quite competent and willing to have a look at your issue themselves rather than refer to someone else which is usually quite frustrating.

Do you think Cloudways delivers good value for the price?

Yes

Are you happy with Cloudways's feature set?

Yes

Did Cloudways live up to sales and marketing promises?

Yes

Did implementation of Cloudways go as expected?

Yes

Would you buy Cloudways again?

Yes

For high traffic websites where speed and performance are critical. It is especially important for massive fluctuation in traffic and usage. If you don't want to be forced into an astronomical hosting bill/package with their vertical scaling(increase resource as needed) it is useful. If you're also busy and want help and additional techniques in maintaining your websites, they're perfect for that.