Underwhelmed and exhausted from trying to work with CMiC
July 20, 2020

Underwhelmed and exhausted from trying to work with CMiC

Kathy Hogeveen | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

ERP & Financials

Modules Used

  • Accounting & Financial Controls
  • Enterprise Content Management
  • FIELD: Mobile Applications
  • FIELD: Project Management & Collaboration
  • Human Capital Management & Payroll
  • Project Controls

Overall Satisfaction with CMiC Construction Platform

This purchase has been 50% of what we had hoped for. We definitely feel oversold. The product delivery was fraught with errors that took months to be resolved, causing our implementation to take 18 months. Since that time we have consistently found the support to be weak and extremely slow.

We chose to stay with CMiC purely because of the amount of time and effort put into the implementation with the hope that their R12 version being released in May 2020 would improve the ability for their team to support their clients. We participated in the beta testing and all training that was offered in preparation for the changes to come. The new version crippled us for 2 weeks. We still have numerous issues not resolved. They have tried to be helpful, however, what was implemented is not what we tested. We truly do not understand how this went into production.

We have stepped back to reevaluate the decision to stay with CMiC and have found that all our project teams and finance department have become inefficient. We have all found workarounds outside the software to remain in the construction business rather than problem-solving with CMiC. The cost involved for our staff to use this solution is not worth the price of the software.

Pros

  • Real-time information from field to finance

Cons

  • User interface needs to be simplified to speed up entry
  • Support has simply got to improve in all areas
  • Drag and drop functionality needs to be added to project controls
  • Emailing directly from the software and allowing for replies to be recorded is crucial
  • Ability to see your GL entries in bank reconciliations
  • Allowing one cheque per vendor when they are on numerous projects
  • Being able to see all invoices awaiting approval by Project Manager
  • GPS on time tracking app for people in the field
  • Improved project cost visibility
  • A 50% negative ROI with the inefficiencies
  • We moved from Jonas to CMiC. We found the payroll more difficult in CMiC.
  • Progress billing is equally difficult in both solutions, any time you have to make a change to a previous billing.
  • Jonas uses Digio for unapproved invoices and CMiC uses Imaging. Both programs do not give you a report of your invoices that are outstanding. This requires a manual calculation to be done by exporting the invoice details to Excel and then reviewing them in order to create any sort of an accrual entry. This is highly suspect and not an accurate way to record the biggest part of the AP figure on your financial statements.
  • Jonas's bank reconciliation program is better.
  • We never implemented project controls properly in Jonas so I cannot compare.
  • CMiC's standard reports are somewhat better than Jonas'.
They do try. However, we have numerous cases that have gone on for months without the original challenge being dealt with. We've been very frustrated with quick answers that have led to several back-and-forth conversations only to point the support person back to the original challenge. We gave them a lot of grace considering the numerous versions of the software they were supporting. However, their support delays have cost our company a lot of money.

In 2020, it is time for online chat support or at least a phone number. The current support system is ineffective.

Do you think CMiC Construction Platform delivers good value for the price?

No

Are you happy with CMiC Construction Platform's feature set?

Yes

Did CMiC Construction Platform live up to sales and marketing promises?

No

Did implementation of CMiC Construction Platform go as expected?

No

Would you buy CMiC Construction Platform again?

No

The one positive thing we achieved by using this solution is real-time information between field, project controls, and accounting. This was a major reason we chose a full ERP. However, the software is simply too cumbersome to be effective. The number of steps it takes to create any document is too many. Other solutions do document creation with one-third the number of clicks it takes in CMiC.

CMiC Construction Platform Feature Ratings

3.5
Plan distribution & viewing
Not Rated
Plan markups & sharing
3
Document sharing
2
Issue tracking & punchlists
Not Rated
Photo documentation
5
Jobsite reports
6
RFI tools
3
Collaboration & approvals
1
As-built drawings
6
Mobile app
4
Submittal design and management
3
Checklists
Not Rated
Meeting Minutes
Not Rated
Specifications
Not Rated
Change orders
2
Not Rated
Takeoff tools
Not Rated
Job costing
Not Rated
Cost databases
Not Rated
Cost calculator
Not Rated
Bid creation
Not Rated
5.0
Employee demographic data
Not Rated
Employment history
5
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.3
Pay calculation
6
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
4
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
3.0
Dashboards
Not Rated
Standard reports
3
Custom reports
Not Rated
Data exportability
3

Comments

  • Taz Adamjee | TrustRadius Reviewer
    Taz Adamjee
    (Vendor Representative) commented 5 years ago
    Hi Kathy, Thank you for taking the time to give us your feedback. I'd love to catch-up - I've been meaning to touch base with you since the R12 migration. I'll reach out to set-up a time to discuss your review further. Sincerely, Taz Adamjee Head of Customer Success - CMiC

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