Incredible product that helps lean teams
August 31, 2021

Incredible product that helps lean teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cofense Managed PDR (Phishing Defense Center)

Cofense Managed PDR is utilized organization-wide. We leverage the reporter button on all Outlook installs, OWA, and Outlook mobile apps. It addresses the need for users to verify the legitimacy of emails prior to interacting with them, lowering our phishing risk.
  • Responsiveness, they typically respond in ~20 minutes.
  • Accuracy, we have had no reported false positives/negatives.
  • Transparency - monthly account reviews w/ team and reviewing of metrics.
  • Reporting - basic reporting and alerts are basic, but in-depth monthly calls are much better.
  • 24/7 service option - right now only business hours (9-5, M-F).
  • Reduced volume to support teams.
  • Provided in-house resources time to work on other projects.
  • Provides a clean and effective interface with teammates.
We did not evaluate anything similar to the Cofense Managed PDR, as we could not find anything similar that could come close to the Cofense Managed PDR in terms of named offerings. No other company provided a similar service. We were customers of Wombat for the reporter/ simulator portion and switched to Cofense Manged PDR for better features/usability.

Do you think Cofense Managed PDR (Phishing Defense Center) delivers good value for the price?

Yes

Are you happy with Cofense Managed PDR (Phishing Defense Center)'s feature set?

Yes

Did Cofense Managed PDR (Phishing Defense Center) live up to sales and marketing promises?

Yes

Did implementation of Cofense Managed PDR (Phishing Defense Center) go as expected?

Yes

Would you buy Cofense Managed PDR (Phishing Defense Center) again?

Yes

This product has provided staff augmentation to both a lean information security team as well as lean support teams that do not have the bandwidth to field reports from ~5k users. With this, it is "set it and forget it". Our users are able to report, get back accurate information, and if an email is found to be malicious, the appropriate teams receive email alerts to take necessary remediation efforts.