Good Product, Poor Support
October 05, 2019
Good Product, Poor Support

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cohesity Helios
Cohesity is backing up all of our NAS shares, SQL data, and VMs. The only complaint I could have is that the Support team is slow to respond to significant issues. The product itself is great, as long as you can get answers from Support when needed. I would recommend this product to other administrators.
Pros
- Backing up all of our NAS shares.
- Backing up all of our SQL data.
- Backing up all of our VMs.
Cons
- Support team is lacking in response times.
- Account team doesn't step in until or offer assistance until customer gets frustrated.
Overall Satisfaction Continued
- Cohesity was well priced.
- Competitors were higher priced.
Cohesity is much better than any of our previous products and is much more mature than Rubrik. We did a proof of concept on bother Cohesity and Rubrik and Cohesity was the better product for our use case. If they continue to improve the features, as they are already doing, it will be an even better product.
Do you think Cohesity delivers good value for the price?
Yes
Are you happy with Cohesity's feature set?
Yes
Did Cohesity live up to sales and marketing promises?
Yes
Did implementation of Cohesity go as expected?
Yes
Would you buy Cohesity again?
Yes
Comments
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