Good Product, Poor Support
October 05, 2019

Good Product, Poor Support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cohesity Helios

Cohesity is backing up all of our NAS shares, SQL data, and VMs. The only complaint I could have is that the Support team is slow to respond to significant issues. The product itself is great, as long as you can get answers from Support when needed. I would recommend this product to other administrators.
  • Backing up all of our NAS shares.
  • Backing up all of our SQL data.
  • Backing up all of our VMs.
  • Support team is lacking in response times.
  • Account team doesn't step in until or offer assistance until customer gets frustrated.
Cohesity backups are great, though when things don't work it is a significant issue. Upgrades are really easy to perform and can be done at any time. That is a nice feature, as our previous backup solution involved an entire day's worth of upgrade. It was really really terrible. This is much nicer.

Overall Satisfaction Continued

  • Cohesity was well priced.
  • Competitors were higher priced.
Cohesity is much better than any of our previous products and is much more mature than Rubrik. We did a proof of concept on bother Cohesity and Rubrik and Cohesity was the better product for our use case. If they continue to improve the features, as they are already doing, it will be an even better product.

Do you think Cohesity delivers good value for the price?

Yes

Are you happy with Cohesity's feature set?

Yes

Did Cohesity live up to sales and marketing promises?

Yes

Did implementation of Cohesity go as expected?

Yes

Would you buy Cohesity again?

Yes

Cohesity Feature Ratings

Universal recovery
9
Instant recovery
9
Recovery verification
9
Business application protection
9
Multiple backup destinations
9
Incremental backup identification
9
Backup to the cloud
9
Deduplication and file compression
9
Snapshots
9
Flexible deployment
9
Management dashboard
9
Platform support
9
Retention options
9
Encryption
9

Cohesity Helios Support

Support is slow to respond on major issues.