CMS Made Easy
February 05, 2021

CMS Made Easy

Suzanne Smart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Concord

Concord is the contract management system for HITRUST. Concord is kept up to date and worked on daily by the legal department, but is accessed by others in the company. This is not only our contract management system, but our contract repository.
  • Templates are easy to create and utilize.
  • Concord has its internal e-signature tool.
  • Concord can group by template, active, in progress, etc. and color codes the same.
  • The editing tool is not super user friendly.
  • The emails from Concord often get whitelisted at customers' email sites.
  • Ease of getting contracts signed.
  • Keeping templates up to date.
  • Streamlined process.
When I evaluated the various CMS's about 4+ years ago, I reviewed quite a few, had demos, etc. Concord seemed to be the right fit for us, and continues to be.

Do you think Concord delivers good value for the price?

Yes

Are you happy with Concord's feature set?

Yes

Did Concord live up to sales and marketing promises?

Yes

Did implementation of Concord go as expected?

Yes

Would you buy Concord again?

Yes

Concord has taken a very manual process with a growing company and let the legal team keep up with the demand. We now have a streamlined process that seems to work for all.
Concord support was great, but recently it is very hard to get anyone on the phone or answering emails.
Concord is great for contract management, repository, creating templates, organizing contracts and vendors, etc.

For the purposes we needed, Concord has been well suited for us.

Concord Feature Ratings

Contract creation
9
Contract templates
9
Clause library/saved fields
9
Contract sharing
8
Contract editing
5
Collaborating on contracts
8
MS Word plug-in
8
Approval process
9
Interdepartmental workflows
9
Contract database
9
Contract search
9
Contract milestone reminders & alerts
9
Custom contract reports
9
Tracking contract status
9