TrustRadius
Concur, my favorite expense tracking system.
https://www.trustradius.com/expense-managementConcur ExpenseUnspecified8.2161101
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October 05, 2019

Concur, my favorite expense tracking system.

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Concur Expense

We have started using it locally and are planning to roll out globally. This has streamlined the submission of expense reports by business users for reimbursement. Finance and accounts payable teams are also happy as they do not need to manually follow up, making it easy and timely to pay back employees.
  • Expense report submission
  • Attachment of receipts as proof of expense
  • Declaring/documenting expenses in case any external customer joins them for dinner/lunch
  • Any mismatches between expense and receipts are easily identified
  • Integration with credit card statements
  • Integration with CRM solutions like OCE (provided by IQVIA). For health science companies, we need to declare medical professional's expenses (Sunshine Act-CA). Without integration, they need to declare it twice - in our CRM and in Concur for reimbursement. A better interface/integration would have made this process simple
  • Need for better analytics, especially for health care companies, to submit regulatory reports (like for the Sunshine Act in CA)
  • Recalling the expense after submission but before final approval (in case it needs multiple approvals)
  • Quick turnover of expense reimbursement.
  • Gets rid of our manual system and time spent in tracking and follow up.
  • Employee satisfaction.
We have considered alternative systems like Workday HCM, Certify and Expensify along with Concur Expense.
Concur has better and bigger functionalities and it fits in our landscape, more than any other system. We are using the SAP suite of products and Concur, also being an SAP product, it is easier to integrate.
Overall support for Concur Expense is OK - not too impressive. Being a cloud-based system, we have little freehand to modify for our specific business needs. To get the right Concur person for any enhancement or roll out to new part of our company is time-consuming and expensive. Concur should have better and cheaper production support.

Do you think Concur Expense delivers good value for the price?

Yes

Are you happy with Concur Expense's feature set?

Yes

Did Concur Expense live up to sales and marketing promises?

Yes

Did implementation of Concur Expense go as expected?

Yes

Would you buy Concur Expense again?

Yes

Specific business scenarios where Concur Expense is well suited is for submission of expense reports with receipts by business users, itemizing hotel or any major expenses, keeping tracking of the expense approval process & workflow notifications to approve, etc.

Would like better analytics for business users.