Concur Travel and Expense = Keeping it all together for our business
Updated January 28, 2020

Concur Travel and Expense = Keeping it all together for our business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Concur Travel and Expense

Concur Travel and Expense is the single system our organization uses for all travel and expense processing and reporting. We have a lot of associates who travel and the Concur system continues to meet the needs of our travelers and expense administrators. Last year we added direct expense reimbursement from Concur. We recommend our associates add the mobile aps Concur, Trip It and Expense It as enhancement tools.
  • Concur notifies the associate when they have expense items that need to be processed via email. The associate also receives email notifications as their expense report goes through the required reviews/authorizations and when payment is being disbursed.
  • We are able to set parameters and approval levels for specified travel types to meet the needs of our business.
  • Concur Travel directs the associate to our preferred hotels, airlines and car rentals to help minimize the trip expense.
  • With the mobile apps, the associate is kept up to date with airline information from Trip It, can record receipts as they incur with Expense It which automatically uploads into Concur so at the completion of their trip their expense report is easily completed with all the information waiting on them in the Concur system.
  • As with any online systems there are occasional outages. Concur does a good job of notifying our administrators when these outages occur - perhaps notification to all users via the mobile apps could be utilized rather than the administrators having to address multiple emails explaining the outage to our associates.
  • Would like to see airline fare receipts automated into the expense. Currently we see the itinary but not the cost of the airfare.
  • Simpler reporting tool - this one is a little clunky.
  • Along with our Travel Administrator we are using Concur reporting and the travel tools to reduce our trip expenses and improve our reporting.
I've had Concur Expense reporting at my former employment also - very different business model and the business needs were met. I can't think of a scenario where Concur would not suit a business type.

SAP Concur Attributes

The ease of adding receipts and aligning with the credit card imports for expense reports

Product Benefits

  • The ExpenseIt feature - I can take a picture of the receipt before I even leave the restaurant and it's ready for me when I do the expense report. No more lost receipts
  • I can approve items on the ap
We have a lot of travelers and so easy to have all your trip needs in one Ap. Easily capture receipts with ExpenseIt and have the travel information in the same ap. I can book flights, hotels...whatever I need for the trip. Preparation time for expense reporting tremendously cut with these items at your fingertips
Not used anything except Concur
Since adding ExpenseIt, I have not had one missing receipt! No more hassles have completing affidavits and tracking down signatures. the receipts and credit card statements load to the same page so I can easily align and sort by trip.