Concur is a meeting planners dream tool for travel.
Updated November 18, 2020

Concur is a meeting planners dream tool for travel.

Patrick Reilly, CMP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard

Overall Satisfaction with Concur Travel and Expense

Concur Travel is being used by my whole organization with the primary use being by my meetings department. We use it to book all staff, speakers, and board travel. It helps us save money on group bookings as well as reduced travel agent fees. We don't use much of the expense features, just mainly the travel, hotel, and rental car booking features. It helps our company save time and money by not having to price hunt for flights or hotels.
  • Flights can be put on hold for 24 hours to gain approval before purchase.
  • Price comparisons are shown all on one diagram to get the best price/schedule.
  • More than one party can be copied on itineraries (helpful for those who want admins copied)
  • If a flight is on hold, before purchasing, if you want to add a traveler reward number or TSA precheck number, you have to cancel the whole flight and book again. Would be easier to allow those edits all the way up till purchase.
  • Sometimes they charge random support fees and don't offer an invoice for them so you have to track them down with their accounting department.
  • Reduced booking fee from $25 to just $5 per transaction, saving us a lot of money.
  • Allows for all aspects of a trip to be booking on one reservation saving individual traveler time.
I honestly have not worked with other travel and expense management products. I have to answer N/A for this question.
We have not integrated concur with any other systems at our organization. We use it as a stand-alone product for travel bookings. We do not use the expense features to their fullest capacity either. We are a small organization and don't have the need for those extra features that a large business would.
Yes, it has allowed us to take better control of our travel booking procedures. Before Concur, everyone was booking individually with a travel agent and a $25 booking fee attached to it. Now, we have streamlined our booking process to have one department (meetings) booking all flights, with only a $5 booking fee attached. It has allowed us to get negotiated corporate rates on flights with American Express Travel saving us time and money. We no longer have to email back and forth with a travel agent to get our desired flight option. To me, the most innovative and useful part is being able to hold a flight for 24 hours without purchasing to get approval. This allows me to book speaker and non-employee travel with their approval before having to actually purchase the ticket. Saving us hundreds in change fees.
It has made the experience for me much simpler. It provides all flight options and prices in a grid (once your destinations and dates are entered). This takes all the guesswork out of finding the best flight and having to price match. The support team could use some work as the system sometimes has glitches and had been known to be down for hours. Concur overall has benefited our organization by helping us control travel costs and simplify the booking process for those involved.
Concur is a great tool for small businesses to control their travel costs. It's a one-stop-shop for all flights, hotels, and rental cars at negotiated prices. It allows for you to connect a business reward account to all bookings so your organization gets a reward incentive as well as the traveler on all paid for and flown flights. It's not ideal when you have a lot of non-regular travelers. With regular travelers, you can create profiles and expedite the booking process. With one-off speakers or temporary employees, you have to enter everything manually each time if a profile is not created for them.

Concur Travel and Expense Feature Ratings

SAP Concur Attributes

Do you think Concur Travel and Expense delivers good value for the price?

Yes

Are you happy with Concur Travel and Expense's feature set?

Yes

Did Concur Travel and Expense live up to sales and marketing promises?

Yes

Did implementation of Concur Travel and Expense go as expected?

Yes

Would you buy Concur Travel and Expense again?

Yes

I would give Concur Travel and Expense a 7 overall as it only becomes user friendly after you have been working in it awhile. There are a lot of little secondary features (especially in the travel portion) that can go unnoticed when you are just starting out. For instance, you can sign your company up for Business airline rewards like Delta Skybonus and have that included on all the Delta flights you book. However, this feature is not advertised and takes QUITE a bit of run-around in order to get it added to your account if you didn't do it when you first were setting up your account.
  • Flight selection (comparison grid makes it incredibly simple to find suitable flights)
  • Reporting Functions to pull company spend.
  • Setting up Business Reward Accounts so that all flights booked under your account for certain airlines are included.
  • While a flight is on hold if you want to change any personal flier information you must cancel the whole flight and start again. Before the flight is purchased and on hold you should be able to change name or add TSA pre check etc.
The employee efficiencies my organization has experienced is the quick, controlled, and price conscious booking of flights. Before we were using Concur we had our travelers calling travel agency and booking their flights at will. We now do all travel booking in house with concur, making us more efficient and quality controlled.
I gave it a middle average because at my meetings department is the only one who really uses it at my company. For the sake of uniformity and quality control we do not allow other departments to work in the software. This makes my answer quite limited for this question. From my experience with the programing, it would be very easily scalable throughout our company.
Based on my previous answer I will have to give this a median answer as we do not integrate it. There is not a way other to say N/A

Evaluating Concur Travel and Expense and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
The most important factors for us to incorporate Concur into our business was the need to simplify the travel booking process as well as cut expenses. We were paying a travel agency around $25 per booking for each flight, that decreased to only $5 per booking with Concur online tool. Bringing the travel booking process in house and decreasing the service fee by $20 were the main factors.
I would have included more software to test. I had worked with Concur at a previous job and was confident in my knowledge of the programming and usage. So, I automatically went right for it when I was tasked with integrating a new travel system at my current job and did not vet other companies against it.

Using Concur Travel and Expense

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None