Item: SAP Concur
Rating: 7
Author: Felicia Williams

Overall Satisfaction with Concur Travel and Expense

Use Cases and Deployment Scope

Concur Travel and Expense is used by our entire organization to expense travel and discretionary costs. It helps ensure that we are consistent in the way we document, process, and measure travel expenses across departments and business units. We also use the app to help manage expenses, track travel purchases, and scan receipts on the go.

Pros and Cons

Pros

Mobile app user friendliness
Easy receipt upload
Pre-loaded approvals

Cons

Expense categories didn’t always work
Intermittent issues overwriting exceptions before submitting
Manually categorizing expenses

Return on Investment

Standardized process and expense categories
Faster reimbursement process
Real-time expense reporting through mobile app

Concur Travel and Expense Innovation

The mobile app has been great to scan and upload receipts on the go. It has helped us move to an efficient paperless experience. The mobile app in general is a much more frictionless process than the desktop version.

Concur Travel and Expense Customer Experience

The mobile app is very user friendly and has streamlined the process of tracking and managing expenses for employees. It’s been helpful to have all departments and functional areas on the same platform so as employees transition within the organization, they can maintain a consistent process

Likelihood to Recommend

Concur Travel and Expense has been a fine tool for our organization and we have seen the most value out of standardization. It’s been the most valuable because we have a lot of variability across our business units and functional areas across the company. It’s been very helpful in a large organization but I don’t know if smaller organizations will experience as big of a benefit

Comments

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Solid platform for standardization

Software Version

Modules Used