Overall Satisfaction with Concur Travel and Expense
Have been using Concur Travel and Expense even before it was acquired by SAP, it has been and continues to an excellent product. It's being used across the organization for expense management and approval workflows. As well as used for travel workflow and travel management and approvals.
Primarily it automates the whole expense reimbursement and travel management needs and increases the efficiency for all. Moreover, it gives a birds-eye view to the managers about the various costs too.
- iOS Apple mobile app is excellent
- Customized workflows
- Support for various file types for the expense workflows
- Comments feature can be improved
- Hotel expense itemization needs to be streamlined
- Currency conversions can be better represented in the UI
- Time efficiency for engineers, so as they can focus on real tasks at hand
- Managers can have a quick high level overview of expenses of the department
- Any discrepancies can be quickly caught because of the exceptions feature in the expense report
It integrated with SAP in my case and enables the revenue and cost analysis for various streams. This in turn enables driving cost efficiencies and better overall coordination and planning. Its also well integrated with the payroll and other employee management systems enabling a lot of effective workflows. It can very well work with SAP analytics to enable customized reports.
Its integration with corporate credit cards like BOA and AmEx is particularly great. This coupled with the mobile app basically makes the whole expense logging, tracking, and management a breeze. Another great feature is timely reminders for both employees and managers to ensure compliance and general discipline for the expense management workflows.
It gives the flexibility to users to self-arrange for their travel and accommodation needs, resulting in fewer hops for travel booking. Expense management also has customized workflows, freeing up the mind space of employees and managers alike so as they can focus on their technical jobs. Admin reporting and dashboards are providing a great overview on the day on a day basis to track the expense categories and look for opportunities for improvement