ConnectWise Automate works well...if you invest the time
July 13, 2017
ConnectWise Automate works well...if you invest the time
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Automate, formerly LabTech
Our organization supports over 5000 end-points across 130+ locations leveraging ConnectWise Automate's remote monitoring and management capabilities. In addition to basic monitoring and alerting ConnectWise Automate (CWA) is also leveraged for software deployment, license management, and custom-built script writing/deployment. Integration with our PSA (ConnectWise Manage) is seamless as is integration with ConnectWise Control.
- Incredibly robust with infinite capabilities
- Recognized as one of the top 2 RMMs in the industry
- Strong community/forum users
- Ample add-ins for integrating with other vendor tools
- Incredibly robust -- unlikely you'll ever leverage 100% of what CWA has to offer
- Requires dedicated resource(s) in order to fully leverage scripting and customization capabilities
- Thick client -- slow to load and bulky to use.
- Given that CWA is an industry standard - we hire more and more techs with pre-existing experience - which decreases our training time for new techs
- Having a single pane of glass for managing a diverse set of data, tools and end-points is a time-saver
- Strong integrations with ConnectWise Manage and ConnectWise Control is a huge time saver
- Kaseya Network Monitor and DxContinuum
The larger RMMs compare side by side fairly well -- a more compelling argument for deciding on an RMM has to do with your PSA (and integrating with it) and other tools (AV, backups, etc.) -- and integrating with those. CWA integrates well with the tools we use - so it's an easy decision. Your decision may be different.