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We won't change from ConnectWise Automate!
December 01, 2017

We won't change from ConnectWise Automate!

Stana Steen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

  • Remote access
  • Alerting on issues
  • Integration with ConnectWise
  • Quick access to system logs
  • Patch Management
  • Ease of implementation
  • Script library updated
When we looked at Kaseya it required even more setup than Labtech at the time and we did not feel we had the resources to implement it. We still feel we made the right decision selecting Labtech over Kaseya. At the time we were using Zenith InfoTech which is now named something else I believe.
I think it is well suited for any MSP. We like being able to set up our clients that have in-house IT with their own login so they can access their in-house computers quickly and still have our Windows patching and alerting. I don't know where it would be less appropriate but I feel you do have to have a dedicated technician to manage Automate.

Evaluating ConnectWise Automate (formerly LabTech) and Competitors

Request longer than a 30-day trial and also request more assistance in the setup process. I would also have a dedicated team to put the software thru its paces and set up some test workstations to create failures on and review the time before the alert is sent. I also know more about how the RMM tools should work and would be able to have more questions than when we first started.