TrustRadius
ConnectWise Automate, simply the best.
https://www.trustradius.com/system-monitoringConnectWise Automate (formerly LabTech)Unspecified8.3105101
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June 29, 2018

ConnectWise Automate, simply the best.

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

We use it daily to support our clients. We are an MSP that supports small to mid-sized local governments. It integrates well with our other applications.
  • Smooth remote access to managed devices.
  • Real-time machine health.
  • Seamless integration with ConnectWise manage and Bizdox.
  • We have some issues with the managed devices actually being online but no connection through the application. Have to restart the service on the machine.
  • A little slow for the application to load on startup.
  • Resource heavy.
  • It is extremely valuable to us; as we use the ConnectWise platform; it is well integrated into the entire CW platform.
LogMeIn However, seem might seem to be better at first; after using it, it is far more useful to IT professionals.
-Great solution for MSP and internal IT departments who manage several sites and machines.
-A little too expensive for small IT providers to manage just a few machines.