Connects Wisely and Quickly
October 03, 2018
Connects Wisely and Quickly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
I love ConnectWise. It was a little cumbersome at first to deploy but it works great as a support tool across the organization. I have a lot of remote users who I support with it and sometimes due to bandwidth I may get disconnected but other than that it is great. It is very user-friendly once you surpass the small learning curve.
- It connects quickly
- Signing in is bar none
- Connection is fast
- Lots of additional features have been added.
- The upgrade GUI is a little hard to use out of the box
- It disconnects randomly sometimes
- Some commands like rebooting can be a little slow
- Techs won't have to travel to remote sites
- It saves money because it lessens downtime
- Deployment is not difficult
ConnectWise has a wider scale and more functionality than LogMeIn. ConnectWise is better suited to large organizations. Training using the software is fairly simple getting techs off the ground.