Item: ConnectWise Automate
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ConnectWise Automate as our RMM platform. We are happy with the product as a whole. We are using the on-premise version of the software. One complaint we do have is the slowness of the application. However, they are moving more and more functions over to the web URL. At one point, we switched from Labtech over to Kaseya. Kaseya was substantially less expensive, however, we ended up switching back to Labtech within 8 months due to the technical support and lack of features within Kaseya.

Pros and Cons

Computer Management
Remote Control

Performance
Integration

Return on Investment

Positive - productivity and saved technician time.

Alternatives Considered

We have used Kaseya. It is not nearly as functional or reliable as ConnectWise Automate.

Support Rating

Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.

Key Insights

Do you think ConnectWise Automate delivers good value for the price?

Yes

Are you happy with ConnectWise Automate's feature set?

Yes

Did ConnectWise Automate live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Automate go as expected?

Yes

Would you buy ConnectWise Automate again?

Yes

Other Software Used

ConnectWise Control (formerly ScreenConnect), TeamViewer, ConnectWise Manage

Likelihood to Recommend

Well suited for managed service providers as well as larger companies with over 200 computer assets. Less appropriate for smaller companies or managed service providers that are doing more break-fix services and not real management. The software would work well in government or municipal entities in addition to MSPs.

Automate Me, Baby!

Overall Satisfaction with ConnectWise Automate (formerly LabTech)