Item: ConnectWise Automate
Rating: 10
Author: jesse nanes

Use Cases and Deployment Scope

We are an MSP who uses Automate to manage 3000+ endpoints. Automate handles Windows patching, alerting, remote access, among many other things for our business. It is our primary source of management for our users workstations and servers.

Pros and Cons

Manages Windows updates.
Alerting for offline servers.
Antivirus management.
Backup management.

Due to its many features, it seems some areas are a bit difficult to configure.

Return on Investment

Automate makes managing our endpoints easier and less time intensive on our technicians.
Automate helps manage items in customer agreements such as Windows updates, server alerting, network management, etc.

Alternatives Considered

Kaseya Virtual System Administrator (VSA) and Datto Autotask PSA

Automate is by far the best of all RMM solutions we have tried. The overall ease of use and support is much better than we have experienced with other RMM vendors.

Support Rating

Support is very helpful. There is usually a bit of a wait but in most cases I get my issues solved via chat support. Sometimes a call is required but phone support is very courteous and helpful.

Key Insights

Do you think ConnectWise Automate delivers good value for the price?

Yes

Are you happy with ConnectWise Automate's feature set?

Yes

Did ConnectWise Automate live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Automate go as expected?

Yes

Would you buy ConnectWise Automate again?

Yes

Other Software Used

Acronis Cyber Backup, ConnectWise Automate (formerly LabTech)

Likelihood to Recommend

Automate is useful for managing a large number of endpoints. It is a bit overkill if you have a smaller number of users. Automate can be used for a variety of things from managing your internal IT assets to managing thousands of customer endpoints.

ConnectWise Automate

Overall Satisfaction with ConnectWise Automate (formerly LabTech)