Item: ConnectWise Automate
Rating: 8
Author: Daren Anderson, MSIS

Use Cases and Deployment Scope

We are a managed service provider so we use Automate for all our MSP clients; it helps us to monitor updates for our customers and, if needed, uninstall updates if something went wrong.

Pros and Cons

Takes care of updates
Support
Technical documentation

Has a big learning curve just starting out.
Needs mores simplified directions.
Better support.

Return on Investment

Made our team more productive.
Able to concentrate on new requests faster.
We can be more proactive than reactive.

Alternatives Considered

SolarWinds Remote Monitoring & Management (RMM)

It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once Automate is set up, it will take away the mundane tasks that take a lot of your staff's time.

Key Insights

Do you think ConnectWise Automate delivers good value for the price?

Yes

Are you happy with ConnectWise Automate's feature set?

Yes

Did ConnectWise Automate live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Automate go as expected?

Would you buy ConnectWise Automate again?

Yes

Other Software Used

ConnectWise Manage, Microsoft Access, ConnectWise Control (formerly ScreenConnect)

Likelihood to Recommend

If you have a managed service provider business, you definitely need to look at Automate and its accompanying program Manage and ConnectWise Control. Automate will do just that—automate your MSP business as it takes away the normal day to day updates, and in case there is an issue with a Windows update, you can just as easily uninstall all those updates with a few keystrokes rather than going from machine to machine and doing that task. You can also bring up all your systems in the dashboard and check for issues before they happen.

Automate Review

Overall Satisfaction with ConnectWise Automate (formerly LabTech)