Overall Satisfaction with ConnectWise Automate (formerly LabTech)
We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, ConnectWise Manage, and ITGlue. Automation is one of the major functions it performs for us. With it we can push other tools like Logic Monitor, ScreenConnect, AutoElevate and DeskDirector. We also have it send alerts to our ticketing system for reactive support.
- Automation
- Monitoring
- Configuration reference
- Automation can be difficult to implement
- Discrepancy between web and installed client.
- Allows us to automate certain tasks, less employee time.
- Been difficult to expand it's use to increase that automation
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
Do you think ConnectWise Automate delivers good value for the price?
Yes
Are you happy with ConnectWise Automate's feature set?
Yes
Did ConnectWise Automate live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ConnectWise Automate go as expected?
I wasn't involved with the implementation phase
Would you buy ConnectWise Automate again?
No