1. Home
  2. Remote Desktop Software
  3. ConnectWise ScreenConnect Reviews
  4. User Review of ConnectWise ScreenConnect
ConnectWise for Remote Team Members
Updated December 07, 2017

ConnectWise for Remote Team Members

Kelly Tapani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We primarily use ConnectWise for training purposes and for helping staff process difficult tickets. I have 46 users working remotely on four different projects right now, and each project requires a user to be logged into RDP for the ticket system, and then through a secure VPN or Citrix to access multiple client-based systems. If they were to message me with a question on ticket 1234 for X project, it could take 5-10 minutes to launch and login to all the systems necessary to be able to evaluate that scenario (one of our clients has *16* different logins needed to review and complete a single merge). And then I'd get a question from another supervisor on another team five minutes later and have to log into that client network. My computer barely handles one at a time. ConnectWise enables us to receive the message about a question, and connect to them within seconds to be fully immersed in all the systems they already have active so that we can problem solve immediately.
  • Enabling us to switch between single windows and all windows, zoom quickly and easily, stretch across multiple windows.
  • SIMPLE install.
  • Super fast connection abilities, easy for even inexperienced users to be on either side of the connection.
  • I'd love to be able to select multiple monitors, rather than having 1 window or all windows.
  • Better functionality in IE, some of my administrative settings do not translate and are bypassed when I use this browser.
  • Increased efficiency
  • Lower cost than alternatives
TeamViewer is prohibitively expensive and was much more confusing for the user we were trying to connect to.
This is well suited when you have trustworthy supervisory people who need to be able to connect to users from anywhere at any time (I use it constantly on mobile and on the road). If you only need occasional access or work with sensitive information, I would not recommend using the nearly silent-install and unattended access. This system can be made very secure but there is a lot of room for abuse if you do not maintain adequate control.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.5
Screen sharing
10
File transfer
Not Rated
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
6
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
9
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

ConnectWise Control (formerly ScreenConnect) Reliability

This enables me to very quickly connect to users and help them with their problems. I can also see if they are having connectivity issues just by looking in SC instead of connecting to them directly. It has worked better than all the competitor programs that I have tried, and has been extremely reliable. I have no complaints about it.