Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use it for remote support via unattended access or on demand access depending on our customers. We also use it for on demand meetings and support sessions as well.
- Very easy to install and use
- Management of Unattended Resources can be grouped into Session Groups and each user can have a custom Access Level
- Very reliable
- Works well over slower connections thanks to ability to scale down graphic quality
- Low system impact on system being used remotely
- Updates sometimes take a little effort to get installed right
- Does require internet access on both sides. Not a standalone product (this is a minor complaint)
- Increased efficency of remote access for technicians
- Extreme reliability of platform leads to quicker issue resolution
Teamviewer and Logmein and UltraVNC were what we used before. Logmein pricing became ridiculous. Teamviewer has a per version cost which is probably comparable, but didn't have the centralized management compared to Connectwise. Ease of setup and installation and starting to use is the best on COnnectwise of any product I've ever tried or used. UltraVNC is a great alternative (or a various VNC clone) but it requires holes in the firewall, where as ConnectWise works over https.