Stop the searching. Use ConnectWise!! It's worth every penny.
Updated December 10, 2017

Stop the searching. Use ConnectWise!! It's worth every penny.

Chris Fonke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it for remote support via unattended access or on demand access depending on our customers. We also use it for on demand meetings and support sessions as well.
  • Very easy to install and use
  • Management of Unattended Resources can be grouped into Session Groups and each user can have a custom Access Level
  • Very reliable
  • Works well over slower connections thanks to ability to scale down graphic quality
  • Low system impact on system being used remotely
  • Updates sometimes take a little effort to get installed right
  • Does require internet access on both sides. Not a standalone product (this is a minor complaint)
  • Increased efficency of remote access for technicians
  • Extreme reliability of platform leads to quicker issue resolution
Teamviewer and Logmein and UltraVNC were what we used before. Logmein pricing became ridiculous. Teamviewer has a per version cost which is probably comparable, but didn't have the centralized management compared to Connectwise. Ease of setup and installation and starting to use is the best on COnnectwise of any product I've ever tried or used. UltraVNC is a great alternative (or a various VNC clone) but it requires holes in the firewall, where as ConnectWise works over https.
If you use logmein, gotomypc, teamviewer, UltraVNC --- any of those clones, ConnectWise is just better. [It] Scales better; performs better and is easier to use and maintain. I've used them all, and no one compares to the simplicity and reliability of ConnectWise. Sure some are free and some cost, but the plans for ConnectWise are very fair compared to the per-seat licensing of LogMeIn.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

ConnectWise Control (formerly ScreenConnect) Training

Ease of use, reliability, and connection method (https) has yet to have an issue with a corporate firewall.