Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control is used to help manage a variety of computer environments for our rapidly expanding client list. Having quick access to all of our clients is extremely important to us, and the ease of navigation with ConnectWise Control helps us to keep ticket times down and make sure our clients are taken care of promptly.
- Easy to use and navigate
- Extremely reliable
- Great support
- Excellent built-in features
- Good integrations
- Limited 2fa capability
- Extremely fast ticket times due to quick connection times and screen sharing speeds, resulting in great efficiency overall.
ConnectWise Control is much easier to use than all other alternatives, and is also highly secure. The compression is great, and the connection times and remote session speeds are hands down the best. The feature set can't be beat with the ability to cast your own screen, draw, record, instant message, web conference, and chat using your microphone just to name a few.