Control over every device you need
July 13, 2018
Control over every device you need
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Control (or ScreenConnect) is part of the Automate (LabTech) software package and works extremely well as a remote desktop application into managed servers and workstations. ConnectWise has made significant updates to the software as time has gone on. Control has the ability to reconnect after reboot, initiate safe mode reboots, implement custom scripts, and is very quick to connect. As time has gone on, ConnectWise has slowly integrated more and more features and today, it has all of the features that standalone products dedicated to remote access have.
- Fast, efficient remote access
- Automated reconnect upon reboot of workstation or server
- Transfer of files/documents from host to attendee
- Quick installation and automated deployment of software via group policy
- In previous years, a complaint would have been the duration between clicking Remotely Control and the window appearing, but this has been greatly improved!
- Requires opening Automate application, no standalone application for quicker connections.
- Control has saved significant sums of money. My company employed several remote desktop software packages in the past but have canceled them due to Control's improvements to functionality and reliability.
- Control is built-into Automate, so the ROI is more or less infinity.
LogMeIn has always been the gold standard for remote support. In recent years, LogMeIn's pricing has outgrown the software's usefulness. Bomgar and TeamViewer are both priced very well and stack up side by side in features and functionality with Control. Control is the best fit, especially for ConnectWise Automate users.