TrustRadius
ConnectWise Control Review 31 of 537
ConnectWise Control Review: "Great remote support software at a price that is easy on the wallet"
https://www.trustradius.com/remote-desktopConnectWise Control (formerly ScreenConnect)Unspecified8.5834101
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January 08, 2019

ConnectWise Control Review: "Great remote support software at a price that is easy on the wallet"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We are a software company and we use ConnecWise Control to do remote troubleshooting for our customers that are having issues with the software. Our software is purchased and self-hosted in a company's environment and so we generally need to get instant access to their servers or client machines.
  • Easy to use.
  • Fast.
  • Extremely powerful control.
  • Their customization interface is bad.
  • Fast and efficient connection to end users.
  • Cheaper than (worse) competitors.
By far the easiest interface and most control while maintaining an affordable cost.
If you need extended access to an environment or ad-hoc access it does these really well.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
7
Session record
5
Annotations
5
Monitoring and Alerts
Not Rated
Multi-platform remote control
10