A simple solution that lets employees work remotely as well as for remote troubleshooting.
Brad Orfall | TrustRadius Reviewer
January 08, 2019

A simple solution that lets employees work remotely as well as for remote troubleshooting.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Inline Translation Services is a full-service language services company providing translation and layout services to major fortune 500 corporations nationwide. We employ project managers who direct the translation process, some of whom work in the office, while others work from home at least part of the time. ConnectWise allows our employees to log into their office computers remotely and work exactly the same way, regardless of where they may be. The solution provided by ConnectWise allowed us to retain a key employee who needed to move, as well as add flexibility for other employees. We use it both for PC and Mac-based solutions. Users can log on to Macs to complete design work or their office PC and the system works equally well. The web-based application is easy to use and reliable.
  • A simple, web-based solution allowing employees to work remotely and log in to their office computers as if they were sitting in the office.
  • Fast, efficient setup.
  • One account covers all the computers we need.
  • Cost-effective solution for a small business.
  • The interface very occasionally crashes and it can take some time to get things back to normal. This is a rare occurrence.
  • The interface can lag on slow connections.
  • By employing remote login, we were able to retain a key employee that needed to work remotely.
  • More efficient troubleshooting of remote computers and technical support for employees and contractors.
  • Low overall cost that covers the whole company.
We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
ConnectWise has worked for every application we have used it on. I use it for troubleshooting of remote computers as well as for employees who need to log in remotely. The interface works equally well for control of Mac and PC and it doesn't really matter which is controlling which (there are a few quirks, though).

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control