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ConnectWise Control Review: "Cost Effective Alternative to Teamviewer"
https://www.trustradius.com/remote-desktopConnectWise Control (formerly ScreenConnect)Unspecified8.5793101
Dan Millar profile photo
January 10, 2019

ConnectWise Control Review: "Cost Effective Alternative to Teamviewer"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control is used by our service department to help problem solve and identify issues remotely before sending a technician onsite. This helps us provide better, faster service and avoid unnecessary travel and call-outs.
  • It is a cheaper alternative to TeamViewer.
  • It is OS agnostic and free for our customers.
  • It is easy to setup and use for both ourselves and our customers.
  • The automatic resizing of screens could be better when the other side has a dual screen setup.
  • It has reduced needless call-outs by allowing us to more accurately identify problems and their causes before assigning technicians to do a site visit.
  • It has a lower subscription cost than TeamViewer.
ConnectWise Control provides a competitive product for a smaller subscription cost.
It is well suited as a TeamViewer alternative as it has very similar features. It may not be appropriate for sites with high-security requirements.

ConnectWise Control Feature Ratings

Screen sharing
8
File transfer
9
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
7
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8