Item: ConnectWise ScreenConnect
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I've used ControlWise Control as a tool for remote support and access for things like repairing computers or dealing with colleagues' issues when I was not around and managing machines for outside projects. I've had some experience with online seminars, meetings, and presentations as well. It has successfully addressed all issues that have occurred at work while I was out of the office.

Pros and Cons

Easy and smooth connectivity
Compatibility with almost any browser
Session type filtering options

Screen resize especially when working with a couple of monitors at the office
The microphone/speakers can take a bit to be arranged, sometimes blocking 2-directional communication
Odd chat window placement

Return on Investment

Remote access generally has supported fast solutions without the need for your physical presence when the issue can be dealt with remotely.

Alternatives Considered

TeamViewer and LogMeIn Central

We initially chose TeamViewer but after some considerations regarding the price and attributes, ConnectWise was the final choice.

Other Software Used

TeamViewer

Likelihood to Recommend

The system would be proved very helpful in cases where customer service is required between agents and clients. It is very easy to instruct clients to connect remotely simply by pointing them to the website. There they can just start a new session and connect instantly without any obstacles. Makes communication very easy, fast and manageable.

My ConnectWise Control Review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)