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A simple way to a complicated job
May 28, 2019

A simple way to a complicated job

Sebastien Lachat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I am the IT admin of the company. We have 6 office locations and this helps me connect to users that have problems or computers that I need to update.
  • Easy to setup
  • Easy to use
  • Lots of features
  • Can connect from anywhere, not computer or installation dependent.
  • None
  • It does everything I want.
  • Helped us keep IT resolutions internal
  • No need to hire a 3rd party, cost saving.
  • More control of our computer fleet.
  • Better staff satisfaction for getting help on their computer.
Dameware: I don't remember the exact version but I had 2 of their engineers trying to install or setting the demo up on my computers over 2 sessions and they never were able to make it work. I was able to access the location's computers but never remote offices. All other software were crazy out of price range, I forgot the names of all of them, not to be remembered anyway.
I can't give a scenario where it is less appropriate, no idea what that means. All I know is that it does all I want it to do to access and connect to remote computers throughout the company and its branches.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
7.2
Screen sharing
Not Rated
File transfer
10
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using ConnectWise Control (formerly ScreenConnect)

1 - IT Admin
1 - - Ability to move a computer mouse
- Ability to read and type
  • Remote server management from home
  • Remote computer setup
  • Remote computer issue assistance
  • unexpected?
  • Additional ways? How many ways are there? Can it cook an egg or ship oversea?
Very happy with the service it brings to the company, it not we would have to go back to an expensive managed IT service.

Evaluating ConnectWise Control (formerly ScreenConnect) and Competitors

  • Price
  • Product Features
  • Product Usability
It had to be easy to setup and easy to access remote computers at a price that does not break the bank.
I rarely ever regret anything, I commit.