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ConnectWise Review
June 07, 2019

ConnectWise Review

chris burt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise is being used to remotely connect to clients' PCs/laptops in order to fix issues remotely. This is also used to connect to our servers and to check on them if issues arise. By using ConnectWise this stops us from having to send an engineer on site each time that there is an issue on the client's site.
  • It is easy for a client to get set up in a remote session.
  • Unattended access allows us to get connected to the servers without any interaction.
  • The presenter mode is good if you are wanting to talk a colleague through doing something.
  • Allow to you to elevate your permissions so that you are able to enter passwords for UAC
  • It allows us to fix issues a lot more quicker
  • It isn't too expensive for the amount of users that we have
A lot easier to use
SolarWinds Remote Monitoring & Management, Spiceworks, Microsoft Office 365
It is really easy for us to direct end users to the website and to set up the remote session in order for us to look at the issues that they are currently experiencing and because of this it allows us to fix issues a lot more quickly without going on site.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.0
Screen sharing
8
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using ConnectWise Control (formerly ScreenConnect)

4 - managed service provider
we have 3 IT engineers and an apprentice
  • Connect to servers to check backups
  • Connect to PCs/laptops for software issues
  • To access machines that aren't physical easily to access
  • To allow workers to work remotely
I really enjoy using ConnectWise and think that it is a very easy product to use.

Evaluating ConnectWise Control (formerly ScreenConnect) and Competitors

  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
easy to use and not too expensive
I would have the same outcome as iI really like the product.

ConnectWise Control (formerly ScreenConnect) Implementation

i was not involved directly with the implementation but never heard of any issues going through the process
  • Implemented in-house
Change management was minimal

ConnectWise Control (formerly ScreenConnect) Support

I think that the help you get is very good and the technicians are very knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I have never had to use support as the product is easy to use and haven't had any issues with it

Using ConnectWise Control (formerly ScreenConnect)

I think it is very easy to use and navigate.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Getting connected to remote system
  • File sharing
  • I've not came across any as of yet
Yes, but I don't use it