ConnectWise from the eyes of a CEO
June 20, 2019

ConnectWise from the eyes of a CEO

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise is being used by our corporate IT help desk to provide support internally and externally to clients in remote locations.
  • ConnectWise is very easy to get a support session going quickly.
  • The end user does not need IT expertise in order to receive support via ConnectWise.
  • ConnectWise checks all the boxes in regards to a remote IT support platform.
  • No cons come to mind.
  • Increased efficiency of internal IT support requests.
  • Increased value provided to our customers w/ external IT support requests.
We have not used products competing with ConnectWise.
ConnectWise is perfect for helping end users with application or computer problems when they are located in a remote location. ConnectWise may not be appropriate if the end user requiring support is located near the support engineering.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10