ConnectWise Application Review
April 14, 2021

ConnectWise Application Review

Truc Vo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control was implemented and use by our customer service dept. as a major tool for our technician working to support our customer. However, since the pandemic, we re-implement the software to also support our engineers working from home and connect to their equipment.
  • Share screen, files, chats between users
  • Easy and automatics agent deployment
  • Reconnection if the session reboot
  • Assigned station to specific user
  • Allow access to PC console session
  • Secure access with 2 factors authentication
  • Single pane of glass for administrative
  • Agent backward version is not support
  • Did not have single sign on to assign desktop
  • User profile and Active Directory GPO imbedded would be nice
  • Provide a remote access to PC and equipment for users
  • Secure access with multi factors authentication
  • Central administrative control
ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a secure client access with multi factors authentication.

Do you think ConnectWise Control delivers good value for the price?

Yes

Are you happy with ConnectWise Control's feature set?

Yes

Did ConnectWise Control live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Control go as expected?

Yes

Would you buy ConnectWise Control again?

Yes

TeamViewer, GoToMeeting, BeyondTrust Remote Support (Legacy)
The software provide many way to have access to remote user's PC or equipment. It also allow session recording and serve as training purpose. Client deployment is easy and secure. Access to console is easy and support by most major browsers. Single pane of glass for administrative and secure with multi factor authentication
We [rarely] call the technical support but their response is reasonable. Usually, we have the response back within hour. The technician seem know their base. If issue can not be solved quickly, ticket will be escalate to different support level. Patches and security update also notify regularly. We usually don't run all the update if that does not cover for any security issue or bug that need to fix.
As a share screen software, ConnectWise is well suited for using in customer support and helpdesk area. It is also useful when access to administrative console session. With agent pre-installation, it provide a way for user to remote access their PC and equipment. Specially very helpful to engineer when working remotely and need reboot their remote PC or devices.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
9
Instant message
10
Secure remote access with Smart Card authentication
9
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Centralized management dashboard
9
Session record
8
Annotations
9
Multi-platform remote control
10