Affordable remote control software!
Updated July 04, 2021

Affordable remote control software!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Since the pandemic hit, ConnectWise Control (formerly ScreenConnect) is used to remote control other employees' computers for troubleshooting purposes. It helps in controlling remote systems fast and easily.
  • Quick and robust connections
  • Sharing of mic and camera with remote user
  • Secure enough
  • Updating the software isn't always smooth
  • Hosted version--no recording option available
  • Reduced costs--the user can check the system remotely, saving time and costs
TeamViewer is great functionality-wise, but for new users, it's difficult to install and start using it. Also it turns out to be very pricey.

Do you think ConnectWise Control delivers good value for the price?

Yes

Are you happy with ConnectWise Control's feature set?

Yes

Did ConnectWise Control live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Control go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise Control again?

Yes

Overall ConnectWise Control (formerly ScreenConnect)'s strength is its ease of use. One can just email the link to the user and start accessing the machine remotely. It's the easiest support option I've ever found for users to deal with.
Never had to deal with the support.
ConnectWise Control (formerly ScreenConnect) works very well for having unattended access to systems. It would be nice to have more users though, but the price is a huge factor, as it can turn out to be expensive.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
8
Instant message
9
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
7
Remote Active Directory® management
8
Centralized management dashboard
7
Session record
8
Annotations
9
Monitoring and Alerts
7
Multi-platform remote control
9