Item: ConnectWise ScreenConnect
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Since the pandemic hit, ConnectWise Control (formerly ScreenConnect) is used to remote control other employees' computers for troubleshooting purposes. It helps in controlling remote systems fast and easily.

Pros and Cons

Quick and robust connections
Sharing of mic and camera with remote user
Secure enough

Updating the software isn't always smooth
Hosted version--no recording option available

Return on Investment

Reduced costs--the user can check the system remotely, saving time and costs

Alternatives Considered

TeamViewer

TeamViewer is great functionality-wise, but for new users, it's difficult to install and start using it. Also it turns out to be very pricey.

Key Insights

Do you think ConnectWise ScreenConnect delivers good value for the price?

Yes

Are you happy with ConnectWise ScreenConnect's feature set?

Yes

Did ConnectWise ScreenConnect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise ScreenConnect go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise ScreenConnect again?

Yes

Other Software Used

Malwarebytes, Ubuntu Linux, LibreOffice

Usability

Overall ConnectWise Control (formerly ScreenConnect)'s strength is its ease of use. One can just email the link to the user and start accessing the machine remotely. It's the easiest support option I've ever found for users to deal with.

Support Rating

Never had to deal with the support.

Likelihood to Recommend

ConnectWise Control (formerly ScreenConnect) works very well for having unattended access to systems. It would be nice to have more users though, but the price is a huge factor, as it can turn out to be expensive.

Affordable remote control software!

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)