Overall Satisfaction with ConnectWise Manage
It is being used in both of our offices by all departments. It addresses our need to track tickets, inventory, purchasing, and documentation.
- Keeps track of tickets with all their documentation and attachments and configurations.
- Has 2-factor authentication for increased security.
- Very good uptime, almost never goes down.
- When we enabled their new text formatting system for ticket notes, the whole system ground to a crawl.
- Support could be a little faster on their response times.
- It will randomly take a while to load tickets, purchase orders, etc. Not often, maybe once every couple of weeks.
- It's helped us immensely with inventory tracking with its ability to serialize and run procurement reports. Less lost product
- It has helped us to integrate our new office an hour away. Cloud-based means we're both sharing the same database with ease. Allowing us to grow together and coordinate the office with shared resources.
- Autotask, Kaseya Virtual System Administrator (VSA), ServiceNow and Spiceworks
ConnectWise Manage is better than all of them. It's more complete and has a consistent interface across all of its modules. Very easy to filter and find data with Views. I like that it has its own program too, not just a website. I think the program is essentially like a mini web browser anyways, but I like to have it separated out from the rest of my web stuff.