ConnectWise Manage - To Manage Wise
March 13, 2022

ConnectWise Manage - To Manage Wise

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

We use ConnectWise for our daily ticket allocation and also to store KBs. We even use the same for our timesheet management.
It is great to use as we have multiple functionalities enbibed in one tool.
We previously had desktop version but company had offered a web console with same features and speed
It is easy to integrate it with our intranet applications and two factor authentication
Product also encourages to include Sales,Procurement features which beyond for any service ticketing tool to include
I would say it will be an all in one tool because of its multi functionality. One platform for employees to work on tickets and KBs, managers to approve timesheets and Procurement team to manage their data.
Highly recommended for small scale businesses to manage data and timesheets in a single tool.


  • The Statuses that are setup for ticket are perfect to know the current work needed on it
  • Timesheets are easy to manage both for filling and approving
  • Good part is we even have Expense reports along with Sales and Procurement details
  • Project Managers find it very helpful to create projects and its sub tasks
  • Calendar feature is an add-on to monitor the resource availability
  • Strongly recommend for an upgrade on UI
  • Improve a little more on the search accuracy for ticket data
  • Ticket management
  • Timesheet and Expenses
  • Calendar
  • Helped to move to Web app and in turn helped in cost cutting of the desktop application
  • Helps dispatcher on shift to assign tickets based on the Calendar availability
  • PMs find it comfortable to assign Projects
While others are purely for ticket management, this tool is an Outstanding multi purpose one

Do you think ConnectWise PSA delivers good value for the price?

Yes

Are you happy with ConnectWise PSA's feature set?

Yes

Did ConnectWise PSA live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise PSA go as expected?

Yes

Would you buy ConnectWise PSA again?

Yes

It is very much suited for small scale organizations
Can be used as a go-to option replacing multiple applications for Tickets, Timesheets, Expenses and Sales
Easy to use with self training instead of a physical training to the team
Not likely preferred for large scale companies as it becomes slow when there is heavy load

ConnectWise PSA Feature Ratings

Organize and prioritize service tickets
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Internal knowledge base
10
Email support
10
Help Desk CRM integration
10