Overall Satisfaction with ConnectWise Manage
We use Connectwise across the business, as an MSP it integrates across all departments from sales and marketing to the service desk. Prior to using this platform, we had disparate systems that weren't linked and maintaining communication across departments in a growing company was challenging. Connectwise handles leads from right at the top of the funnel through to sales and then onto support. It's easy to use and most sections are pretty intuitive, the university links in all areas are really handy to get help if you're stuck with how an element functions.
- The flow of information through the system works well
- A great CMS system for MSPs
- Easy to find help articles
- Today screen collating the days activities us useful
- Whilst the help links are always handy they can be a bit boring to watch in the university
- Service board & ticket management
- Sales lead tracking
- Quotes
- Helped to improve communication between departments
- Better logging and tracking if service tickets
Do you think ConnectWise PSA delivers good value for the price?
Yes
Are you happy with ConnectWise PSA's feature set?
Yes
Did ConnectWise PSA live up to sales and marketing promises?
Yes
Did implementation of ConnectWise PSA go as expected?
Yes
Would you buy ConnectWise PSA again?
Yes
ConnectWise PSA Feature Ratings
Using ConnectWise Manage
60 - Sales, marketing, presales, project management, support
- Service ticket management
- Sales lead management
Using ConnectWise Manage
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Service tickets & boards are simple
- Contact management
- Assigning resource in tickets
- Mass upload of data from marketing campaigns