Item: Constant Contact
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

The Church uses Constant Contact for thousands of organizations throughout the world. The local congregation where I live uses it to contact members of various auxiliary groups from dozens to thousands of members. I am involved in the presidency of two of these groups that use Constant Contact on at least a weekly basis. It is the best way to send information to a large number of people I have found.

Pros and Cons

Ease of setting up contact lists
Super ease of sending information to large groups
Stability of the system; it never fails me
Ease of adding or deleting people as needed

Getting started the first time was a challenge.
It takes a long time to set up the initial list.

Return on Investment

I have had nothing but positive impacts from using Constant Contact.
The church is large, and there are many subgroups and axillary groups within the church. Setting up specific groups based on responsibility, interest, member goals, and service needs allows me to send information quickly, saving valuable time for other tasks.
Constant Contact allows leadership to stay personally engaged with the members I work with, without over-taxing my time. It feels so seamless.

Alternatives Considered

Mailchimp

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Key Insights

Do you think Constant Contact delivers good value for the price?

Yes

Are you happy with Constant Contact's feature set?

Yes

Did Constant Contact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Constant Contact go as expected?

Yes

Would you buy Constant Contact again?

Yes

Other Software Used

FloQast, Microsoft Teams, DocuSign

Likelihood to Recommend

Sometimes there is a need to contact a lot of people on short notice. Changes due to our ability to meet in person or virtual [seems] to be coming minute by minute. Being able to send messages to large groups, keeping everyone up to date and in the loop, has been invaluable. I tried mass emails and group lists. It's never a smooth process. Constant Contact doesn't restrict the number of people I can reach out to like email does. Their responses are easy to get, so we can communicate in real-time. Sign-ups for volunteer needs [were] smooth and simple. During the last 14 months I was especially happy we had Constant Contact for sending out last-minute zoom addresses for virtual meetings. We were able to keep members informed and engaged despite the lack of opportunity to meet in person. The online editor makes it easy to add and remove people from the contact lists. Constant Contact makes [it] easy for me to send the right messages to the right groups, no matter how large or small.

Constant Contact Keeps Our Members Engaged and Informed

Overall Satisfaction with Constant Contact