Item: ContractZen
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Like most organizations, we had several old, long-term contract, NDAs, proposals etc. stored on shared, protected network. This was unstructured data. Each time we wanted to know when a contract was ending, we had to open the contract. This led to us creating a spreadsheet. We thought there had to be a better way for us to get alerts when contracts are expiring and to store amendments to contracts in one spot. We reviewed several software and chose ContractZen. We migrated all of our contracts into ContractZen within a couple hours and are getting alerts as we desired. It's a cloud-based product, so no installation is needed. ContractZen is being used by Finance, IT and Legal staff right now and we are very pleased with it. ContractZen does full text search on PDFs and metadata we type in ContractZen, which makes searching for certain words a breeze.

Pros and Cons

Right features for SMB.
Affordable.
Easy to use.
Low maintenance as it is cloud-based.

No contract lifecycle management.
Governance may not be adequate for large organizations.
Sign-in with SSO or without SSO can be improved; it's a bit confusing for new users.

Return on Investment

Efficiency of contract management improved.
ContractZen reduced fear of contract management system.
We are adequately prepared way ahead of contract expiration time.

Alternatives Considered

Conga Contracts (formerly Novatus), Berkman Lextree, Contract Logix, Conterra Contract Management and PandaDoc

The barrier of entry with ContractZen was so low. Competition offered a paid proof-of-concept, multiple sales call, and pre-sales analysis for which we had no time and had low interest. ContractZen gave us a demo in 30 minutes, gave me an account and walked me through the product. The cost was significantly lower. Yes, features were fewer in ContractZen but the features were the right ones we needed. Security of the system was adequate and it was cloud-based, which meant we didn't have to maintain servers on premise. Onboarding was easy and describing the system to others to get buy-in was exceptionally easy.

Key Insights

Do you think ContractZen delivers good value for the price?

Yes

Are you happy with ContractZen's feature set?

Yes

Did ContractZen live up to sales and marketing promises?

Yes

Did implementation of ContractZen go as expected?

Yes

Would you buy ContractZen again?

Yes

Other Software Used

Jira Software, Asset Panda, PRTG Network Monitor

Usability

ContractZen's web application is really simple to use. All the information is labeled correctly and logically placed so you can find information faster. ContractZen has not focused on fanciness. They focused on usability. Uploading of documents is drag-and-drop. Entering information is simple. Searching happens through Omnibar and advanced searching can happen with filters.

Support Rating

The best part about ContractZen is that I needed no support. I had a couple questions in the last 2 years which were answered accurately within hours. Everything has worked as expected.

Likelihood to Recommend

ContractZen is perfect for small and medium business where the use case is to manage contracts, get alerts, and track details about contract. ContractZen has other features such as meeting management, eSignatures etc. We focus primarily on contract management and are pleased with it. ContractZen has a lot of competition and many competitors have a full contract lifecycle, which is desirable in large companies.

ContractZen does not have a full contract lifecycle process. Full contract lifecycle will have request for comments/proposals, NDA, quotes, implementation proposals etc. go through multiple people, multiple layers of approval etc. and different triggers in the contract would generate different tasks for staff to manage the contract till the contract expires. Large and complex companies have needs that ContractZen may not be suitable for.

Easy, reliable and cost efficient way of managing contracts

Overall Satisfaction with ContractZen