Director's POV
May 18, 2018

Director's POV

Jonathan Niebch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

Timely and dedicated account and tech support.
We use it across recruiting and retention functions to connect with leads and student who've become unresponsive.
  • Provides timely, professional communication.
  • Provides easy to use performance dashboards.
  • Provides great account service.
  • Provide insights/trends into AI's learning that could be applied to non-Conversica elements of our business.
  • Provide white papers or reports on trends across their portfolio.
  • Standardize dashboard elements and provide real time AND snapshot reports.
  • Trending toward positive ROI, it's still early.
  • Recruitment teams are reporting confusion by the lead on who's the lead - human or AI.
  • Allowed for scale of personal messaging with appropriate follow up.
Great for baseline customer service and connection.
Less appropriate for collecting sensitive information.