Overall Satisfaction with Conversica
We use Conversica in 2 key ways:
1. First point of contact for inbound leads that download whitepapers/case studies off of our website
2. Re-engagement with leads that have shown interest in the past but where a conversation ended / engagement dropped off
We are using it on the SDR and AE side of the house and it primarily addresses the problem of leads staying stagnant in our database without any real engagement.
1. First point of contact for inbound leads that download whitepapers/case studies off of our website
2. Re-engagement with leads that have shown interest in the past but where a conversation ended / engagement dropped off
We are using it on the SDR and AE side of the house and it primarily addresses the problem of leads staying stagnant in our database without any real engagement.
- Great at coming accross as natural conversation and bubbling up very thoughtful and compelling responses from prospects
- Great at getting all key data in a natural way (i.e., response says they will take a call, she asks for a number)
- Great at following workflow
- Pricing structure is set up in a way that you can only leverage the tool so much across your data based on number of conversations allowed/number of leads at a time
- A little hard to get AEs & BDRs to understand when to action on their end, meaning they have to do a manual step to bring a lead out
- The obvious thing here would be moving beyond just text AI and into something more cross channel including voice
- 2x conversion of inbound leads
- 10% pipeline contribution current fiscal quarter